Data Protection

Airtec, Inc. and its affiliates ("Airtec", "we" or “us”) are committed to protecting any personal information that you may provide to us. We believe it is important for you to understand how we treat your personal information that we receive through this website. This Privacy Statement applies to the Airtec website to which it is linked and operated by Airtec from within Kuwait. 

If you reside outside Kuwait and choose to access or provide personal information to an Airtec website, such collection, use and disclosure of your personal information will be governed by this Privacy Statement. Where required under applicable law, additional protections and disclosures are provided in the Addendum: Regional Data Protection Notices, which supplements this Privacy Statement for individuals located in United Arab Emirates, Kingdom of Saudi Arabia, State of Qatar, and the Kingdom of Bahrain that access and use this website.

 

Your Use of This Website

By continuing to browse or use this website, you acknowledge that you have read and understood this Privacy Statement, including any applicable regional addenda. If you do not agree with its terms, please refrain from using the website.

 

Collection and Use of Personal Information

In general, you may visit this website without identifying yourself or providing any personal information about yourself.  However, there are certain features and services that will ask you to provide your personal information on a voluntary basis to access them. "Personal information" means any information that relates to an identified or identifiable individual, including (but not limited to) your name, address, telephone number, date of birth, email address, or any other data that could be used to identify you, as defined under the applicable data protection laws).

Where required under applicable law, we will obtain your explicit consent before collecting, using, or disclosing your personal information. 

We collect personal information when you interact with us through our website including when you request information, contact us directly, or register for access to certain services or content, subscribe to newsletters, or participate in events or other programs.

In some cases, you may be required to register and create login credentials to access secure areas of the website or certain business-related services containing confidential or proprietary information services.We may use your personal information to provide the requested content or service, respond to your inquiries, or send you marketing and promotional communications (where permitted by applicable law and with your consent where required).Providing us with personal information is entirely optional and voluntary; however, in some cases if you choose to opt out of providing the requested personal information, we may be unable to provide some features or services on our website. 

Particularly those residing in Kuwait, we are required to take reasonable steps to ensure that the personal information we hold is accurate, not misleading, and regularly updated. This may include requesting that you review and confirm your information from time to time to help us maintain its accuracy.

 

Why Do We Process Your Personal Information?

We process your personal data to provide you with our products and services, operate our websites, respond to your inquiries, and fulfil our contractual and legal obligations. We may also process your personal data for specific additional purposes, which will be clearly explained to you at the time of collection or in a separate notice, where required.

We will only process your personal data for the purposes described in this Privacy Statement or as otherwise notified to you. We do not process personal data in a way that is incompatible with the original purpose of collection, unless permitted or required by applicable law.

 

Sharing of Personal Information

We do not sell or rent your personal information to third parties. We will only share personal information where necessary to provide our services, comply with legal obligations, or where otherwise permitted under applicable data protection laws.

This may include sharing your personal information with authorized third-party agents or contractors to help us deliver our services such as through performing research, carrying out a requested service or transaction. These providers are contractually bound to process your information only on our instructions and in compliance with applicable data protection laws.

We may disclose personal information in connection with security related or law enforcement investigations or while cooperating with authorities, protecting and defending our rights or property or complying with legal requirements.

In the event of a merger, acquisition, reorganization, or sale of all or part of our business, your personal information may be transferred to the relevant third party, subject to appropriate confidentially safeguards.

We limit disclosures to what is necessary for the relevant purpose and require all third-party recipients to implement adequate data protection and security measures.

 

Collection and Use of Technical and Device Information

We may also collect technical information about your visit or your device whenever you interact with our websites. For example, we may automatically collect your location information, browsing history within the site, domain name, Internet Protocol (IP) address, means of entry to the site, the type of browser and operating system used to access the site, the date, time and duration of each visit, the pages you visit, and other information.We may also track and catalog the search terms that are entered into search tools. Depending on how this information is used and whether it can be reasonably linked to an individual, it may be treated as personal information under applicable data protection laws. 

We may use this information to analyze trends, improve our website performance and customize your experience with Airtec, including displaying more relevant content or offers, where permitted by law with your consent where required, we will use this information to provide personalized advertisements or promotional messages. We may also use this information in aggregated or anonymized form where it no longer identifies an individual, for statistical or analytical purposes. 

We may share your technical or usage-related information with third party service providers who help us improve our website or services. Where such information qualifies as personal information under applicable law, we will ensure that appropriate safeguards and lawful basis for processing are in place.  

 

Use of Cookies and Other Web Technologies

Our website uses cookies and other web technologies. A cookie is a small data file that many websites write to your computer when you visit them. Cookies allow us, and authorized third parties, to deliver relevant content to you and provide you with more pertinent promotional offers and advertisements where permitted. 

Cookies may be used to store session data, shopping basket information (if applicable), or other functionalities. Some cookies or similar technologies may collect data that can be linked to you, such as your IP address or device identifier, and may therefore be considered personal information under applicable law.Most browsers allow you to manage your cookie preferences including deleting or disabling cookies. However, in doing so, this may affect your ability to use certain features on our website.  

 

Information Security

Airtec implements appropriate technical and organizational measures, consistent with industry standards, to protect your personal information from unauthorized access, loss, misuse, or disclosure. These measures also include appropriate safeguards to protect personal information from loss, damage, disclosure, or replacement by incorrect data, or the insertion of contradicting information in line with applicable legal requirements.

Access to personal information is restricted to authorized personnel and trusted third-party providers who require it for legitimate business purposes and are bound by confidentiality and security obligations.Where required, we may transmit certain types of personal information (for example, credit card information), we protect such transfers using Secure Sockets Layer (SSL) encryption technology.While we take reasonable measures to protect your personal information, no method of transmission over the internet or method of electronic storage is entirely secure. As such, we cannot guarantee the absolute security of any data you transmit to us.

We encourage you to take exercise caution when sharing your personal information online and use strong, unique passwords when accessing any secure areas of services.  

 

Children (Minors)

Airtec is committed to protecting children’s privacy. Our services are not intended for individuals considered minors under applicable laws. We do not knowingly collect personal information from minors without the necessary consent from a parent or legal guardian, where required under applicable data protection laws.

 

Contacting Us

If you have provided us with your email address to subscribe to one of our services or to receive notifications or updates about one of the offerings at our sites and you wish to change your address or no longer wish to receive these communications, please follow the unsubscribe instructions that appear on our email communications or contact us directly at info@rocq8.com. 

If you have any questions or comments regarding this Privacy Statement or how we handle your personal information, you can contact us at info@rocq8.com. 

You may also reach us through any of our local offices or branches, where applicable. A full list of branch locations is available on our website.

 

Updates

We may update this Privacy Statement from time to time. When we do so, we will revise the “last updated” date at the top of this notice and post the updated version on our website. If any material changes are made that affect your rights or how we process your personal information, we will take appropriate steps to inform you in advance, where required by applicable law. We encourage you to review this statement periodically to stay aware of our current privacy practices. 

For more information, please refer to our Legal Notice.

Addendum: Regional Data Protection Notices

This Addendum supplements the main Airtec Privacy Statement and provides additional information as required under the applicable data protection laws in the following jurisdictions: United Arab Emirates (UAE), Kingdom of Saudi Arabia (KSA), State of Qatar (Qatar), and the Kingdom of Bahrain (Bahrain).

 

Who are we?

If your personal information is collected through our websites or in connection with the provision of our services while you are located in the UAE, KSA, Qatar, or Bahrain, the entity responsible for the processing of your personal information is:

Refrigeration & Oxygen Co. Ltd.

Area1, Block 21C, Central Slaughter House Street

Shuwaikh Industrial Area, P. O. Box 501, Safat 13006, Kuwait.

Email: info@rocq8.com

 

What is Personal Information and What Do We Collect?

Under applicable data protection laws, “personal data” or “personal information” refers to any data that may lead to the identification of an individual specifically, or that may directly or indirectly make it possible to identify an individual. This includes, for example:

• Full name
• National or personal identification numbers
• Home or work addresses
• Contact numbers
• License or account numbers
• Financial information such as bank or credit card details
• Photos, videos, and voice recordings
• Employment related data
• Any other data of personal nature

The specific types of personal data we collect may vary depending on how you interact with us and the services that we provide. However, they typically include the types of information listed above, as well as any additional information you voluntarily provide when using our websites or through contacting us directly.

Collection and Use of Personal Information

We will only collect and process personal information where there is a lawful basis to do so under the applicable law such as:

• Your explicit consent.
• A contractual or legal obligation.
• Our legitimate interests were permitted under applicable law and provided this does not override your rights and freedoms (without processing sensitive data unless expressly permitted).

We do not knowingly collect, or process sensitive personal data as generally defined under the applicable laws (e.g., health, genetic, biometric data) unless we are legally authorized to do so and have obtained your express consent, where required.

Marketing 

We do not use your personal information for direct marketing purposes without first obtaining your explicit consent, where required under applicable law. You may withdraw your consent at any time by contacting us at info@rocq8.com. This does not affect the lawfulness of processing carried out before the withdrawal. If you have any questions or concerns about how we handle your personal data, please contact us using the contact details provided here. 

How and Why Do We Retain Your Personal Data?

We will retain your personal data in an identifiable form only for as long as necessary to fulfil the purposes described in this Privacy Statement, to meet our business and operational needs, and to comply with our legal and regulatory obligations under applicable law.

We may retain your personal data after the original purposes no longer apply where required to comply with legal or regulatory obligations, in which case the data will be securely deleted once the retention period expires or the purpose is fulfilled (whichever is later), or where the data is needed in connection with an active legal matter or official investigation, in which case it will be retained until the matter is resolved.

Cross-Border Transfers of personal information 

Your personal data may be transferred to countries outside the country in which you are located, including jurisdictions that may not offer the same level of data protection. Where this occurs, we will ensure that such transfers are carried out in accordance with applicable data protection laws, and subject to appropriate safeguards. These safeguards may include (but not limited to):

• An adequacy decision by a relevant data protection authority,
• Standard contractual clauses or other approved contractual mechanisms,
• Prior authorization from the competent data protection authority, or
• Another lawful transfer mechanism is permitted under applicable law.

 

Cross-Border Transfers of personal information (Qatar only)

Personal data of individuals located in Qatar may be transferred to the following countries: United Arab Emirates (UAE), Kingdom of Saudi Arabia (KSA), State of Qatar (Qatar), and the Kingdom of Bahrain (Bahrain). Where this occurs, we will ensure that such transfers are carried out in accordance with the Qatar Data Protection Law (Law no. 13 of 2016), and are subject to the appropriate safeguards, such as (but not limited to): 

• Conducting prior risk assessments, 
• implementing technical safeguards,
• implementing additional contractual safeguards. 

 

What are your rights in relation to your Personal Data? 

It is important to us that you understand your rights and how you can exercise them under applicable law. Depending on your jurisdiction, you may have some or all of the following rights:

• Right to be informed about the legal basis and purpose for the collection of your personal data.
• Right to request access to your personal data held by us.
• Right to receive your personal data in a readable and clear format.
• Right to request correction, modification, or update of your personal data.
• Right to request restriction of processing where your personal data is incorrect or incomplete.
• Right to request deletion or destruction of your personal data, where applicable.
• The right to object to processing that causes harm to you or others, or object to processing based on automated processing where applicable law permits. 
• Right to withdraw consent you previously provided, where processing is based on consent.
• The right to data portability where applicable laws permit. 
• The right to be notified of inaccurate disclosure where applicable laws permit. 
• Right to lodge a complaint with the relevant supervisory authority, if applicable.
• Right to claim compensation for harm resulting from a breach of applicable data protection laws where such right is provided under applicable law. 

To exercise any of the rights listed above please email us at info@rocq8.com.

Complaints

If you have any questions or concerns about how we process your personal information, please contact us using the details provided in this Privacy Statement. Where permitted under applicable law, you also have the right to lodge a complaint with the relevant data protection authority in your country of residence or work.

To Qatar residents:  if you have any concerns or believe we have not complied with the Qatar Data Protection Law, you may file a complaint with National Data Privacy Office within National Cyber Security Agency using one of the following methods: 

Phone: (+974) 2362220 

E-mail: privacy@ncsa.gov.qa

Address: 

National Data Privacy Office

National Cyber Security Agency (NCSA),

PO. Box: 24100, Wadi Al Sail Street, 

Doha, Qatar

 

Complaint or Objection Filing Method (KSA only)

The following applies to individuals located in the KSA, in accordance with the Saudi Personal Data Protection Law. If you have any concerns, or if you believe we have not complied with applicable Saudi data protection laws, you may file a complaint at info@rocq8.com.

If you are not satisfied with how we handle your complaint, or if we do not respond within 30 days, you may escalate the complaint to the Saudi Data and Artificial Intelligence Authority (SDAIA) using the following details:

SDAIA Address 

Kingdom of Saudi Arabia 

Riyadh 

Website: sdaia.gov.sa. 

National Data Governance Platform (DGP) (dgp.sdaia.gov.sa)